(This important message taken directly from the Aviva Canada website).

Aviva Insurance Company is the insurance company providing claims service to our TTC and OPG clients. Aviva will handle your claim for your home or auto from beginning to end, they are committed to the principals of Total Incident Management- it’s how they get you back on the road of life faster. Their motto is “We care, we Deliver”, and Total Incident Management maps out their strategy to live up to these words.

Aviva’s Customer Care Commitment is simple- when you call Aviva you will be treated by a courteous, knowledgeable and caring professional. You will be treated with respect and receive prompt and efficient service. You will receive flexible service terms with a clear explanation of the process. Aviva follow through to ensure you receive a quick and fair treatment to issues and concerns. 

Your Aviva Claims Advisor will personally see your file through from start to finish. Aviva has selected service partners that you can expect to meet high service standards and the repair work is guaranteed.

We at Murray-Jackson, are also there to help with your claim, if you have any questions or concerns call us for assistance. It is important to note Murray-Jackson are not licensed to settle your claim that is the function of the Aviva Claims Advisor, however if our assistance is needed just give us a call.
    

For those clients insured with the Facility Association, Premier Marine, Kingsway General please call 1-800-973-4666 during normal business hours to report your claim.